Reconditioned Dewalt Planer - arrived damaged (again!!!)

[guillemot]

I broke down and bought the Dewalt 13" planer the other day when Sears had one of their credit card sales. Then I got home, surfed the web for 15 mintues, and found that I could buy the same item as a factory - reconditioned unit (good as new, they said) for only $320 through Amazon with a credit card promotion they offered. So I went for it and returned the new one to Sears.

I read a few other reports about reconditions Dewalt DW735R 13" thickness planers arriving damaged, but I decided to go ahead with it anyway. I ordered it on July 6th, it was sent erroneously to my former address in Mass., and finally arrived today in Michigan.

When I came home from work it was sitting on its side on my porch in an obviously damaged box
http://www.imagestation.com/picture/sraid177/p0404ead5344f883b0bd2187f0c5edecb/f33ec03c.jpg

http://www.imagestation.com/picture/sraid177/p4a761219b8b47f776e5e294867cd36df/f33ec016.jpg

I opened it up and found that the planer was packaged with just one extra layer of cardboard on all sides - no foam or any other protective inserts.

http://www.imagestation.com/picture/sraid177/p80f80c9439cb5cfa9170960e2606a69e/f33ec14b.jpg

When I pulled it out, I found what I expected. The metal base was chipped and damaged.

http://www.imagestation.com/picture/sraid177/p3bd000cc2ed5243da8eae8e789b3c9d1/f33ec11e.jpg

http://www.imagestation.com/picture/sraid177/pd90e95e5fb6f9b057bc8e0b12448dc8f/f33ec0d9.jpg

So far, Amazon customer service has been very helpful. They will make arrangements to replace the unit on Monday when the higher-ups get in. This will be fine as long as the next one arrives in good condition. I am still disappointed to not be making woodchips this weekend. We'll see.... Anyone else had this problem?

[ 07-21-2005, 08:53 PM: Message edited by: guillemot ]

[guillemot]

I broke down and bought the Dewalt 13" planer the other day when Sears had one of their credit card sales. Then I got home, surfed the web for 15 mintues, and found that I could buy the same item as a factory - reconditioned unit (good as new, they said) for only $320 through Amazon with a credit card promotion they offered. So I went for it and returned the new one to Sears.

I read a few other reports about reconditions Dewalt DW735R 13" thickness planers arriving damaged, but I decided to go ahead with it anyway. I ordered it on July 6th, it was sent erroneously to my former address in Mass., and finally arrived today in Michigan.

When I came home from work it was sitting on its side on my porch in an obviously damaged box
http://www.imagestation.com/picture/sraid177/p0404ead5344f883b0bd2187f0c5edecb/f33ec03c.jpg

http://www.imagestation.com/picture/sraid177/p4a761219b8b47f776e5e294867cd36df/f33ec016.jpg

I opened it up and found that the planer was packaged with just one extra layer of cardboard on all sides - no foam or any other protective inserts.

http://www.imagestation.com/picture/sraid177/p80f80c9439cb5cfa9170960e2606a69e/f33ec14b.jpg

When I pulled it out, I found what I expected. The metal base was chipped and damaged.

http://www.imagestation.com/picture/sraid177/p3bd000cc2ed5243da8eae8e789b3c9d1/f33ec11e.jpg

http://www.imagestation.com/picture/sraid177/pd90e95e5fb6f9b057bc8e0b12448dc8f/f33ec0d9.jpg

So far, Amazon customer service has been very helpful. They will make arrangements to replace the unit on Monday when the higher-ups get in. This will be fine as long as the next one arrives in good condition. I am still disappointed to not be making woodchips this weekend. We'll see.... Anyone else had this problem?

[ 07-21-2005, 08:53 PM: Message edited by: guillemot ]

[guillemot]

I broke down and bought the Dewalt 13" planer the other day when Sears had one of their credit card sales. Then I got home, surfed the web for 15 mintues, and found that I could buy the same item as a factory - reconditioned unit (good as new, they said) for only $320 through Amazon with a credit card promotion they offered. So I went for it and returned the new one to Sears.

I read a few other reports about reconditions Dewalt DW735R 13" thickness planers arriving damaged, but I decided to go ahead with it anyway. I ordered it on July 6th, it was sent erroneously to my former address in Mass., and finally arrived today in Michigan.

When I came home from work it was sitting on its side on my porch in an obviously damaged box
http://www.imagestation.com/picture/sraid177/p0404ead5344f883b0bd2187f0c5edecb/f33ec03c.jpg

http://www.imagestation.com/picture/sraid177/p4a761219b8b47f776e5e294867cd36df/f33ec016.jpg

I opened it up and found that the planer was packaged with just one extra layer of cardboard on all sides - no foam or any other protective inserts.

http://www.imagestation.com/picture/sraid177/p80f80c9439cb5cfa9170960e2606a69e/f33ec14b.jpg

When I pulled it out, I found what I expected. The metal base was chipped and damaged.

http://www.imagestation.com/picture/sraid177/p3bd000cc2ed5243da8eae8e789b3c9d1/f33ec11e.jpg

http://www.imagestation.com/picture/sraid177/pd90e95e5fb6f9b057bc8e0b12448dc8f/f33ec0d9.jpg

So far, Amazon customer service has been very helpful. They will make arrangements to replace the unit on Monday when the higher-ups get in. This will be fine as long as the next one arrives in good condition. I am still disappointed to not be making woodchips this weekend. We'll see.... Anyone else had this problem?

[ 07-21-2005, 08:53 PM: Message edited by: guillemot ]

[RodB]

I sure would like to know the stats on the reconditioned units and what the most common problems were. Hopefully, Dewalt has hammered out the problems with this planer. You might be mainly asking about the quality of service of Amazon...but I just wonder about the quality of this tool and why they are available "reconditioned" from Amazon instead of just the factory service centers? How many "reconditioned" units would you have to have to sell them on Amazon? I realize that many major tool manufacturers today sell reconditioned tools just about everywhere...but it makes you wonder???

I just about decided to buy the 735 Dewalt a few months ago... but kept reading too many negative comments on it...it just seems to have too many damn problems for such an expensive tool... and I sure dont't think you can trust magazine reviews. I held off and am glad I did. I pretty much cornered a guy I met who worked at a Dewalt service center and got him to admit that he wouldn't buy this planer yet...just a bit too problematic at this point. I think Dewalt should do a major PR campaign on this tool stating exactly what the early problems were and how they addressed them...just my opinion.

I'm am mostly thinking of going with an induction motor unit or looking at the Makita, which has pretty much gotten positive reviews across the board from my homework.

RB

[ 07-15-2005, 10:55 PM: Message edited by: RodB ]

[RodB]

I sure would like to know the stats on the reconditioned units and what the most common problems were. Hopefully, Dewalt has hammered out the problems with this planer. You might be mainly asking about the quality of service of Amazon...but I just wonder about the quality of this tool and why they are available "reconditioned" from Amazon instead of just the factory service centers? How many "reconditioned" units would you have to have to sell them on Amazon? I realize that many major tool manufacturers today sell reconditioned tools just about everywhere...but it makes you wonder???

I just about decided to buy the 735 Dewalt a few months ago... but kept reading too many negative comments on it...it just seems to have too many damn problems for such an expensive tool... and I sure dont't think you can trust magazine reviews. I held off and am glad I did. I pretty much cornered a guy I met who worked at a Dewalt service center and got him to admit that he wouldn't buy this planer yet...just a bit too problematic at this point. I think Dewalt should do a major PR campaign on this tool stating exactly what the early problems were and how they addressed them...just my opinion.

I'm am mostly thinking of going with an induction motor unit or looking at the Makita, which has pretty much gotten positive reviews across the board from my homework.

RB

[ 07-15-2005, 10:55 PM: Message edited by: RodB ]

[RodB]

I sure would like to know the stats on the reconditioned units and what the most common problems were. Hopefully, Dewalt has hammered out the problems with this planer. You might be mainly asking about the quality of service of Amazon...but I just wonder about the quality of this tool and why they are available "reconditioned" from Amazon instead of just the factory service centers? How many "reconditioned" units would you have to have to sell them on Amazon? I realize that many major tool manufacturers today sell reconditioned tools just about everywhere...but it makes you wonder???

I just about decided to buy the 735 Dewalt a few months ago... but kept reading too many negative comments on it...it just seems to have too many damn problems for such an expensive tool... and I sure dont't think you can trust magazine reviews. I held off and am glad I did. I pretty much cornered a guy I met who worked at a Dewalt service center and got him to admit that he wouldn't buy this planer yet...just a bit too problematic at this point. I think Dewalt should do a major PR campaign on this tool stating exactly what the early problems were and how they addressed them...just my opinion.

I'm am mostly thinking of going with an induction motor unit or looking at the Makita, which has pretty much gotten positive reviews across the board from my homework.

RB

[ 07-15-2005, 10:55 PM: Message edited by: RodB ]

[Mrleft8]

I'd say that looks more like a problem with the shipper than the manufacturer. UPS has delivered smashed packages to me several times. It's usually the guys (gorillas) in the distribution warehouses, not the drivers. The drivers don't want the hassel anymore than you do. The guys in the warehouse rarely see the customer, and they're not paid to care.

[Mrleft8]

I'd say that looks more like a problem with the shipper than the manufacturer. UPS has delivered smashed packages to me several times. It's usually the guys (gorillas) in the distribution warehouses, not the drivers. The drivers don't want the hassel anymore than you do. The guys in the warehouse rarely see the customer, and they're not paid to care.

[Mrleft8]

I'd say that looks more like a problem with the shipper than the manufacturer. UPS has delivered smashed packages to me several times. It's usually the guys (gorillas) in the distribution warehouses, not the drivers. The drivers don't want the hassel anymore than you do. The guys in the warehouse rarely see the customer, and they're not paid to care.

[George Roberts]

The damage shown will not affect the function of the planer.

It does appear that the planer was not properly packed in the box. Solid foam is used on the new planers.

I find it a bit tacky to return a product simply because you can find a better price elsewhere.

[George Roberts]

The damage shown will not affect the function of the planer.

It does appear that the planer was not properly packed in the box. Solid foam is used on the new planers.

I find it a bit tacky to return a product simply because you can find a better price elsewhere.

[George Roberts]

The damage shown will not affect the function of the planer.

It does appear that the planer was not properly packed in the box. Solid foam is used on the new planers.

I find it a bit tacky to return a product simply because you can find a better price elsewhere.

[guillemot]

Tacky? I have to disagree. I am in graduate school, I have a very limited income, and if I can spend $320 for an item through one major corporate retailer vs. $480 through another, I have no problem at all going with the better deal. If it was a local, independently owned retailer I'd think twice about it, but not when comparing Sears (now part of Kmart) with Amazon. Neither is locally owned.

I agree that this damage was a shipping issue. But I have read multiple reviews of these reconditioned machines (the 13" planer) where they arrived damaged because of improper/insufficient packaging. That headache belongs to the manufacturer who should have spent 15 cents on foam to protect it from the apes that toss it around in the warehouse.

[guillemot]

Tacky? I have to disagree. I am in graduate school, I have a very limited income, and if I can spend $320 for an item through one major corporate retailer vs. $480 through another, I have no problem at all going with the better deal. If it was a local, independently owned retailer I'd think twice about it, but not when comparing Sears (now part of Kmart) with Amazon. Neither is locally owned.

I agree that this damage was a shipping issue. But I have read multiple reviews of these reconditioned machines (the 13" planer) where they arrived damaged because of improper/insufficient packaging. That headache belongs to the manufacturer who should have spent 15 cents on foam to protect it from the apes that toss it around in the warehouse.

[guillemot]

Tacky? I have to disagree. I am in graduate school, I have a very limited income, and if I can spend $320 for an item through one major corporate retailer vs. $480 through another, I have no problem at all going with the better deal. If it was a local, independently owned retailer I'd think twice about it, but not when comparing Sears (now part of Kmart) with Amazon. Neither is locally owned.

I agree that this damage was a shipping issue. But I have read multiple reviews of these reconditioned machines (the 13" planer) where they arrived damaged because of improper/insufficient packaging. That headache belongs to the manufacturer who should have spent 15 cents on foam to protect it from the apes that toss it around in the warehouse.

[Bob Cleek]

Not tacky at all... money's money! However, I've often found it easier to simply call the place I bought something from first and ask if they have a policy of matching anybody else's best price. Most do, or will accommodate you, but they don't always advertise the fact. Any businessman will tell you, they'll cut their profit to make a sale because... money's money.

[Bob Cleek]

Not tacky at all... money's money! However, I've often found it easier to simply call the place I bought something from first and ask if they have a policy of matching anybody else's best price. Most do, or will accommodate you, but they don't always advertise the fact. Any businessman will tell you, they'll cut their profit to make a sale because... money's money.

[Bob Cleek]

Not tacky at all... money's money! However, I've often found it easier to simply call the place I bought something from first and ask if they have a policy of matching anybody else's best price. Most do, or will accommodate you, but they don't always advertise the fact. Any businessman will tell you, they'll cut their profit to make a sale because... money's money.

[Dave R]

Too bad about the damage to that planer. I suppose it will go back to be reconditioned again.

Reconditioned equipment is rarely if ever packed like new. What you saw is typical of the way reconditioned stuff is packaged and I would be surprised if you Amazon manages to get another one to you undamamged. I would hesitate to blame the carrier for the damage and I would guess if a claim is filed, it would be denied due to improper packaging.

As to Bob's comments, he's absolutely right. Money is money. As to Sears matching the price, they would only match the Amazon price you paid if you bought a reconditioned one from them like you did from Amazon.

Good luck with getting a replacement. I hope it comes soon and in good shape.

You might suggest to Amazon that they contact George. Sounds like he'd be happy to buy that planer with its damage.

[Dave R]

Too bad about the damage to that planer. I suppose it will go back to be reconditioned again.

Reconditioned equipment is rarely if ever packed like new. What you saw is typical of the way reconditioned stuff is packaged and I would be surprised if you Amazon manages to get another one to you undamamged. I would hesitate to blame the carrier for the damage and I would guess if a claim is filed, it would be denied due to improper packaging.

As to Bob's comments, he's absolutely right. Money is money. As to Sears matching the price, they would only match the Amazon price you paid if you bought a reconditioned one from them like you did from Amazon.

Good luck with getting a replacement. I hope it comes soon and in good shape.

You might suggest to Amazon that they contact George. Sounds like he'd be happy to buy that planer with its damage.

[Dave R]

Too bad about the damage to that planer. I suppose it will go back to be reconditioned again.

Reconditioned equipment is rarely if ever packed like new. What you saw is typical of the way reconditioned stuff is packaged and I would be surprised if you Amazon manages to get another one to you undamamged. I would hesitate to blame the carrier for the damage and I would guess if a claim is filed, it would be denied due to improper packaging.

As to Bob's comments, he's absolutely right. Money is money. As to Sears matching the price, they would only match the Amazon price you paid if you bought a reconditioned one from them like you did from Amazon.

Good luck with getting a replacement. I hope it comes soon and in good shape.

You might suggest to Amazon that they contact George. Sounds like he'd be happy to buy that planer with its damage.

[Ken Hutchins]

I've bought factory reconned tools from Tools for Less (http://www.toolsforless.com/index.htm) out of Portland Me. and never a problem, they are packed good. I do prefer factory reconned tools because if there is a design problem the reconned tools are the first to get the design modifications, hence I get a better tool.
As for price matching it is good business practice if a company wants to be successful. It makes for good customer relations. Smartly managed companies will record these transactions and adjust their pricing accordingly.
Of boat interest West Marine, Boat US will price match. :D

[Ken Hutchins]

I've bought factory reconned tools from Tools for Less (http://www.toolsforless.com/index.htm) out of Portland Me. and never a problem, they are packed good. I do prefer factory reconned tools because if there is a design problem the reconned tools are the first to get the design modifications, hence I get a better tool.
As for price matching it is good business practice if a company wants to be successful. It makes for good customer relations. Smartly managed companies will record these transactions and adjust their pricing accordingly.
Of boat interest West Marine, Boat US will price match. :D

[Ken Hutchins]

I've bought factory reconned tools from Tools for Less (http://www.toolsforless.com/index.htm) out of Portland Me. and never a problem, they are packed good. I do prefer factory reconned tools because if there is a design problem the reconned tools are the first to get the design modifications, hence I get a better tool.
As for price matching it is good business practice if a company wants to be successful. It makes for good customer relations. Smartly managed companies will record these transactions and adjust their pricing accordingly.
Of boat interest West Marine, Boat US will price match. :D

[Bob Adams]

With DeWalt I'd be careful to check the country of origin before purchase of any tool.My employer recently bought a Chinese DeWalt cut off saw. What a cheezy, flimsy price of crap. It's a shame that B&D has chosen profits at any cost to quality.

[ 07-17-2005, 10:44 AM: Message edited by: Bob Adams ]

[Bob Adams]

With DeWalt I'd be careful to check the country of origin before purchase of any tool.My employer recently bought a Chinese DeWalt cut off saw. What a cheezy, flimsy price of crap. It's a shame that B&D has chosen profits at any cost to quality.

[ 07-17-2005, 10:44 AM: Message edited by: Bob Adams ]

[Bob Adams]

With DeWalt I'd be careful to check the country of origin before purchase of any tool.My employer recently bought a Chinese DeWalt cut off saw. What a cheezy, flimsy price of crap. It's a shame that B&D has chosen profits at any cost to quality.

[ 07-17-2005, 10:44 AM: Message edited by: Bob Adams ]

[sailalex]

I have had 3 of these planers because they initially had a problem with the sprockets that drove the roller chains.Fortunately, I bought them at a local Woodcrafters and they graciously replaced them. The problem has been fixed by DW with beefier sprockets and since, I have had no problems. This is a dream planer in terms of features so when it was broken, I kept going back for another. The scratches you have will not affect the performance of the machine and if the sprockets have been replaced , you will love the machine.

[sailalex]

I have had 3 of these planers because they initially had a problem with the sprockets that drove the roller chains.Fortunately, I bought them at a local Woodcrafters and they graciously replaced them. The problem has been fixed by DW with beefier sprockets and since, I have had no problems. This is a dream planer in terms of features so when it was broken, I kept going back for another. The scratches you have will not affect the performance of the machine and if the sprockets have been replaced , you will love the machine.

[sailalex]

I have had 3 of these planers because they initially had a problem with the sprockets that drove the roller chains.Fortunately, I bought them at a local Woodcrafters and they graciously replaced them. The problem has been fixed by DW with beefier sprockets and since, I have had no problems. This is a dream planer in terms of features so when it was broken, I kept going back for another. The scratches you have will not affect the performance of the machine and if the sprockets have been replaced , you will love the machine.

[Garrett Lowell]

In my experience, Amazon doesn't do a great job of packaging.

[Garrett Lowell]

In my experience, Amazon doesn't do a great job of packaging.

[Garrett Lowell]

In my experience, Amazon doesn't do a great job of packaging.

[RodB]

I think the original packing from Dewalt was ample protection for the tool. I bought one during a sale last Xmas and returned it simply due to too many negative reports. I am glad to hear that Dewalt has addressed the problem of the chain sproket, but there have been other problems mentioned. Hopefully they are within the scope of most tools maintenance problems.

RB

[RodB]

I think the original packing from Dewalt was ample protection for the tool. I bought one during a sale last Xmas and returned it simply due to too many negative reports. I am glad to hear that Dewalt has addressed the problem of the chain sproket, but there have been other problems mentioned. Hopefully they are within the scope of most tools maintenance problems.

RB

[RodB]

I think the original packing from Dewalt was ample protection for the tool. I bought one during a sale last Xmas and returned it simply due to too many negative reports. I am glad to hear that Dewalt has addressed the problem of the chain sproket, but there have been other problems mentioned. Hopefully they are within the scope of most tools maintenance problems.

RB

[guillemot]

The original packaging on the new tool is sufficient - foam inserts and a beefy box. The reconditioned ones are not packed the same way. They aren't packed by Amazon. They just come in the Dewalt box. I'm glad too to hear that the problem with the sprockets has been addressed.

Anyway, the debaucle continues to unfold. Amazon cheerfully offered to send a replacement unit and pay for the broken one to be picked up. Turns out the new one is being sent to Massachetts to my old apartment of two years ago. They can't call FedEx and change the delivery address, so the poor delivery guy is going to lug this thing up to the door in MA, then lug it back. At the same time they are expecting to pick up the broken one at my old MA address. Amazon's solution was to initiate shipping of a third unit to my correct address in Michigan! We'll see how this works!!! :rolleyes: :rolleyes: :rolleyes: :rolleyes:

[ 07-19-2005, 11:02 AM: Message edited by: guillemot ]

[guillemot]

The original packaging on the new tool is sufficient - foam inserts and a beefy box. The reconditioned ones are not packed the same way. They aren't packed by Amazon. They just come in the Dewalt box. I'm glad too to hear that the problem with the sprockets has been addressed.

Anyway, the debaucle continues to unfold. Amazon cheerfully offered to send a replacement unit and pay for the broken one to be picked up. Turns out the new one is being sent to Massachetts to my old apartment of two years ago. They can't call FedEx and change the delivery address, so the poor delivery guy is going to lug this thing up to the door in MA, then lug it back. At the same time they are expecting to pick up the broken one at my old MA address. Amazon's solution was to initiate shipping of a third unit to my correct address in Michigan! We'll see how this works!!! :rolleyes: :rolleyes: :rolleyes: :rolleyes:

[ 07-19-2005, 11:02 AM: Message edited by: guillemot ]

[guillemot]

The original packaging on the new tool is sufficient - foam inserts and a beefy box. The reconditioned ones are not packed the same way. They aren't packed by Amazon. They just come in the Dewalt box. I'm glad too to hear that the problem with the sprockets has been addressed.

Anyway, the debaucle continues to unfold. Amazon cheerfully offered to send a replacement unit and pay for the broken one to be picked up. Turns out the new one is being sent to Massachetts to my old apartment of two years ago. They can't call FedEx and change the delivery address, so the poor delivery guy is going to lug this thing up to the door in MA, then lug it back. At the same time they are expecting to pick up the broken one at my old MA address. Amazon's solution was to initiate shipping of a third unit to my correct address in Michigan! We'll see how this works!!! :rolleyes: :rolleyes: :rolleyes: :rolleyes:

[ 07-19-2005, 11:02 AM: Message edited by: guillemot ]

[james burt]

be careful who you call "apes in the warehouse".
i have worked for a major truckline since 1988
on the dock.
it's a fact of life and the percentages show that
no matter how good we handle freight, it will be
damaged.
from your comments and pictures provided, this is
the shippers fault.

[james burt]

be careful who you call "apes in the warehouse".
i have worked for a major truckline since 1988
on the dock.
it's a fact of life and the percentages show that
no matter how good we handle freight, it will be
damaged.
from your comments and pictures provided, this is
the shippers fault.

[james burt]

be careful who you call "apes in the warehouse".
i have worked for a major truckline since 1988
on the dock.
it's a fact of life and the percentages show that
no matter how good we handle freight, it will be
damaged.
from your comments and pictures provided, this is
the shippers fault.

[guillemot]

My appologies. I was just feeling frustrated. Hopefully the next one will arrive in one piece!

[guillemot]

My appologies. I was just feeling frustrated. Hopefully the next one will arrive in one piece!

[guillemot]

My appologies. I was just feeling frustrated. Hopefully the next one will arrive in one piece!

[guillemot]

The replacement (unit number 3) came. It is broken in the same way that the first was. :mad: :mad: :mad: :mad: :mad:

Amazon says they won't replace it again, but they will give me a refund. I am pissed. I think that I should approach Dewalt and see if they'll just send me a new base plate. What to do?

[guillemot]

The replacement (unit number 3) came. It is broken in the same way that the first was. :mad: :mad: :mad: :mad: :mad:

Amazon says they won't replace it again, but they will give me a refund. I am pissed. I think that I should approach Dewalt and see if they'll just send me a new base plate. What to do?

[guillemot]

The replacement (unit number 3) came. It is broken in the same way that the first was. :mad: :mad: :mad: :mad: :mad:

Amazon says they won't replace it again, but they will give me a refund. I am pissed. I think that I should approach Dewalt and see if they'll just send me a new base plate. What to do?

[Paul Girouard]

James is right , you went cheap expect cheap. Your buying a reconditioned tool from Amazon,,, what does that have to do with dewalt,,, or the shipper. Should have stuck with the Sears deal and you'd be planeing. So what did you save ??? IMHO you asked for trouble from the get go. HTBH ;) PEG

[Paul Girouard]

James is right , you went cheap expect cheap. Your buying a reconditioned tool from Amazon,,, what does that have to do with dewalt,,, or the shipper. Should have stuck with the Sears deal and you'd be planeing. So what did you save ??? IMHO you asked for trouble from the get go. HTBH ;) PEG

[Paul Girouard]

James is right , you went cheap expect cheap. Your buying a reconditioned tool from Amazon,,, what does that have to do with dewalt,,, or the shipper. Should have stuck with the Sears deal and you'd be planeing. So what did you save ??? IMHO you asked for trouble from the get go. HTBH ;) PEG

[Beowolf]

Or just do what's worked in the past...Strap the lumber on the roof of the Nissan and come on down. ;)

Jeff

[Beowolf]

Or just do what's worked in the past...Strap the lumber on the roof of the Nissan and come on down. ;)

Jeff

[Beowolf]

Or just do what's worked in the past...Strap the lumber on the roof of the Nissan and come on down. ;)

Jeff

[Dave R]

I feel your pain but I must say you've seen how the class II (reconditioned) planers are packaged by the DeWalt Service Center than does the recon. Clearly they aren't packed to survive shipping. Good reason not to buy reconditioned unless you can inspect it first and you're carrying it home.

If I were you I'd bite the bullet and go buy a fresh, untouched planer from Sears or where ever. (Even from Amazon. I've always had good service from them although I've always bought new.)

I'm not trying to rub salt in a wound but if you consider the time you've spent as being worth anything at all, not to mention the gas you burned to return the first planer to Sears, you've spent more on a reconditioned planer than you would have on the new one.

[Dave R]

I feel your pain but I must say you've seen how the class II (reconditioned) planers are packaged by the DeWalt Service Center than does the recon. Clearly they aren't packed to survive shipping. Good reason not to buy reconditioned unless you can inspect it first and you're carrying it home.

If I were you I'd bite the bullet and go buy a fresh, untouched planer from Sears or where ever. (Even from Amazon. I've always had good service from them although I've always bought new.)

I'm not trying to rub salt in a wound but if you consider the time you've spent as being worth anything at all, not to mention the gas you burned to return the first planer to Sears, you've spent more on a reconditioned planer than you would have on the new one.

[Dave R]

I feel your pain but I must say you've seen how the class II (reconditioned) planers are packaged by the DeWalt Service Center than does the recon. Clearly they aren't packed to survive shipping. Good reason not to buy reconditioned unless you can inspect it first and you're carrying it home.

If I were you I'd bite the bullet and go buy a fresh, untouched planer from Sears or where ever. (Even from Amazon. I've always had good service from them although I've always bought new.)

I'm not trying to rub salt in a wound but if you consider the time you've spent as being worth anything at all, not to mention the gas you burned to return the first planer to Sears, you've spent more on a reconditioned planer than you would have on the new one.

[Bruce Hooke]

One really wonders what was going through someone's head when the decided to ship a planer in such a flimsy box!!! Amazon or DeWalt or both must have eaten a lot of money on this...

[Bruce Hooke]

One really wonders what was going through someone's head when the decided to ship a planer in such a flimsy box!!! Amazon or DeWalt or both must have eaten a lot of money on this...

[Bruce Hooke]

One really wonders what was going through someone's head when the decided to ship a planer in such a flimsy box!!! Amazon or DeWalt or both must have eaten a lot of money on this...

[Dave R]

Bruce, this is very common with reconditioned merchandise. I worked for about 15 years selling cameras. One of my employers bought reconditioned cameras to sell. Those cameras were packed loose in generic boxes with no foam. Sometimes there would be a plastic bag, sometimes not. Sometimes there were instructions or a strap. Sometimes not. Usually the cameras were not functional or failed not long after they were sold. (I didn't like the idea of selling this stuff to my customers and did everything I could to avoid it. Shortly after they started selling this junk I left the company. )

DeWalt or an authorized repair center would be the ones responsible for the packing. Not Amazon. Those planers probably survive shipping alright when there are a bunch of them stacked on a pallet. The pallet wouldn't get handled as roughly as an individual box. But individually they are doomed.

I too am surprised that any retailer would continue to sell and ship a product when it can't survive the shipping. DeWalt probably writes off the damage which they might not be able to do if the stuff just failed due to poor manufacture.

[Dave R]

Bruce, this is very common with reconditioned merchandise. I worked for about 15 years selling cameras. One of my employers bought reconditioned cameras to sell. Those cameras were packed loose in generic boxes with no foam. Sometimes there would be a plastic bag, sometimes not. Sometimes there were instructions or a strap. Sometimes not. Usually the cameras were not functional or failed not long after they were sold. (I didn't like the idea of selling this stuff to my customers and did everything I could to avoid it. Shortly after they started selling this junk I left the company. )

DeWalt or an authorized repair center would be the ones responsible for the packing. Not Amazon. Those planers probably survive shipping alright when there are a bunch of them stacked on a pallet. The pallet wouldn't get handled as roughly as an individual box. But individually they are doomed.

I too am surprised that any retailer would continue to sell and ship a product when it can't survive the shipping. DeWalt probably writes off the damage which they might not be able to do if the stuff just failed due to poor manufacture.

[Dave R]

Bruce, this is very common with reconditioned merchandise. I worked for about 15 years selling cameras. One of my employers bought reconditioned cameras to sell. Those cameras were packed loose in generic boxes with no foam. Sometimes there would be a plastic bag, sometimes not. Sometimes there were instructions or a strap. Sometimes not. Usually the cameras were not functional or failed not long after they were sold. (I didn't like the idea of selling this stuff to my customers and did everything I could to avoid it. Shortly after they started selling this junk I left the company. )

DeWalt or an authorized repair center would be the ones responsible for the packing. Not Amazon. Those planers probably survive shipping alright when there are a bunch of them stacked on a pallet. The pallet wouldn't get handled as roughly as an individual box. But individually they are doomed.

I too am surprised that any retailer would continue to sell and ship a product when it can't survive the shipping. DeWalt probably writes off the damage which they might not be able to do if the stuff just failed due to poor manufacture.

[Mrleft8]

If they're going to give you a refund, and not take the planer back... The "Tobago project" could use a slightly damaged 13" planer...

[Mrleft8]

If they're going to give you a refund, and not take the planer back... The "Tobago project" could use a slightly damaged 13" planer...

[Mrleft8]

If they're going to give you a refund, and not take the planer back... The "Tobago project" could use a slightly damaged 13" planer...

[guillemot]

Yeah, it definately hasn't been worth it. Amazon told me yesterday that their problems with this product are widespread and that they are not happy with Dewalt. I'm sure that someone at Dewalt will hang for this (that'll be the guy who decided on the packaging).

I'm still trying to decide what to do. Between the two units on my porch, one has good accessories, and one has a pretty good base (cracked a little, but not totally chipped like in the photos of the first one). For not a lot of money (relative to full price), I could have a totally functional 13" planer if I dedide I'm going to be happy with less than new condition. I'm going to call the local service center and see if they'll provide a replacement base unit that I can swap out myself. As a grad student, my time isn't worth that much, so I can swallow the phone time lost. I will report back on what happens.

Jeff :rolleyes:

[guillemot]

Yeah, it definately hasn't been worth it. Amazon told me yesterday that their problems with this product are widespread and that they are not happy with Dewalt. I'm sure that someone at Dewalt will hang for this (that'll be the guy who decided on the packaging).

I'm still trying to decide what to do. Between the two units on my porch, one has good accessories, and one has a pretty good base (cracked a little, but not totally chipped like in the photos of the first one). For not a lot of money (relative to full price), I could have a totally functional 13" planer if I dedide I'm going to be happy with less than new condition. I'm going to call the local service center and see if they'll provide a replacement base unit that I can swap out myself. As a grad student, my time isn't worth that much, so I can swallow the phone time lost. I will report back on what happens.

Jeff :rolleyes:

[guillemot]

Yeah, it definately hasn't been worth it. Amazon told me yesterday that their problems with this product are widespread and that they are not happy with Dewalt. I'm sure that someone at Dewalt will hang for this (that'll be the guy who decided on the packaging).

I'm still trying to decide what to do. Between the two units on my porch, one has good accessories, and one has a pretty good base (cracked a little, but not totally chipped like in the photos of the first one). For not a lot of money (relative to full price), I could have a totally functional 13" planer if I dedide I'm going to be happy with less than new condition. I'm going to call the local service center and see if they'll provide a replacement base unit that I can swap out myself. As a grad student, my time isn't worth that much, so I can swallow the phone time lost. I will report back on what happens.

Jeff :rolleyes:

[Dave R]

Good luck getting it straightened out. You might just be able to get the parts and make a functional unit out of the ones you have.

FWIW, DeWalt isn't the only company that handles their recon units this way.

[Dave R]

Good luck getting it straightened out. You might just be able to get the parts and make a functional unit out of the ones you have.

FWIW, DeWalt isn't the only company that handles their recon units this way.

[Dave R]

Good luck getting it straightened out. You might just be able to get the parts and make a functional unit out of the ones you have.

FWIW, DeWalt isn't the only company that handles their recon units this way.

[guillemot]

Customer service at Dewalt is picking up the slack where Amazon is leaving off - no questions asked. They're sending a return mailing label and sending out a new unit. Here's hoping!.... :(

[guillemot]

Customer service at Dewalt is picking up the slack where Amazon is leaving off - no questions asked. They're sending a return mailing label and sending out a new unit. Here's hoping!.... :(

[guillemot]

Customer service at Dewalt is picking up the slack where Amazon is leaving off - no questions asked. They're sending a return mailing label and sending out a new unit. Here's hoping!.... :(