FAQs

 Frequently Asked Questions

How long do I have to download my files?
Two Days.

Will my name/address info automatically transfer to the www.WoodenBoatStore.com site?
No. Sorry. We don't yet have the technology  to make that happen.

Will you print and snail mail the PDF to me?
Sorry, no. If you want a printed version, you can order from our  www.woodenboatstore.com site.

Directions for Ordering

Find the item you would like by going into the various categories linked at the top or left side of the page.

Click on the title or picture of the item you want, to get to the “buy” section.

Click the “add this to my cart” icon.

Your shopping cart will then show with the item.

If you choose to add more items click the “back to shopping” tab and repeat the previous steps to add other items to your cart.

Once you are done shopping click the go to "checkout" icon.

For new customers you will need to fill in your billing address, phone number, email address and create a password. Then click the "submit" icon. (If you are ordering from a country that does not use zip codes or postal codes you can use 5 x's in the zip code box.)

Next fill in your credit card information and click the “continue checkout” icon.

Next, confirm the information you have entered and what is in your cart. You will have the option to edit any of the information if it is not correct. You will also see the total for the order. If it is all correct, click the “confirm the order” icon.

Next comes the Thank You! page.  There you will have the option to download the files you have just purchased. Click the “download” icon.
 
When you download, you'll want to save the file to your computer. This can be done in a couple of ways depending on the settings of your computer.

You may get the option to Save to Disk which will save the file to the desktop or the downloaded files folder. Or the file may just open on your computer. If it opens wait for it to finish downloading and then click the save button. It may appear as a disk icon in the upper left corner of the screen next to the print icon. You will then have to select where you want the file saved. Once it is saved to your computer you can either print it or view it at your leisure.

 Trouble-shooting

I've clicked download and nothing is happening.
Be patient. With some computers the download is actually happening, but your machine shows nothing until it's all done. IF you are on DSL, and you have a speed of downloading 5 megabytes per minute, a 60mb file will take 10-15 minutes.

I can't log back into my account, and I've DOUBLE checked my email, and TRIPLE checked my pword. Now what?
Make certain you are not using the login/password for our www.woodeboatstore.com site... which is a separate system (sorry 'bout that).

Switch browsers. If you were using Firefox, try Safari or Explorer.

Files partially download, then nothing.
Our highest success rate cure: clear browser cache, reboot your computer, then login and try again. Rebooting can free-up resources.

When I click to download the file, nothing happens, even though I've waited for 10 minutes.
Switch browsers, or computers. Macs seem to be friendlier to downloads.

I get to view the file but then it just goes away.
Could be your version of Acrobat... get the newest, it's free from http://www.adobe.com

Still can't download.
It may be a browser setting:

If you're using Firefox, you may need to change a setting on how it handles Acrobat files:

  1. Open Mozilla Firefox
  2. Click Tools and then Options
  3. Within the Options window click Applications
  4. Select the Content Type you wish to adjust. For example, if you want to change how a .PDF file opens in Firefox, select Adobe Acrobat Document.
  5. In the Action section, change the action to how you wish to open the file. If you want to download .PDF files instead of opening them, select Save file.

Opera users

  1. Open Opera
  2. Click Tools and then Preferences
  3. In the Advanced tab click Downloads
  4. Locate and highlight the file extension you wish to adjust. For example, pdf (or application/pdf). Tip: You can sort these columns.
  5. Once highlighted, click the Edit button.
  6. Within the file type window, specify how you wish for the file to be handled.

I can download study plans, but not magazines.
Try from home instead of work. Your employer may be blocking larger downloads.

I can't find the downloaded file.
On a Mac, use the search (magnifier, upper right of top toolbar). Also, check your Downloads folder (lower toolbar or under your user on your Macintosh harddrive).

On a Windows PC, search via the Start--> Search, type in the filename, or perhaps *.PDF. Also, download something else and then pay attention to where your files are downloaded to.... we have several freebie downloads (including our WoodenBoat Store Catalog) you could try.


 Other Bits
I have other questions... and some good ideas for questions for this page. Who do I send them to?
wbstore@woodenboat.com

Will your site work with WebTV? Sorry, not sure about that.

When Jon started WoodenBoat magazine, was his phone really nailed to a tree down the road from his house in the woods? Yes.
 
Copyright © 2010 The WoodenBoat DIGITAL Store.